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A great floor deserves great care—and your customers will appreciate clear, professional advice they can trust.
As a flooring distributor, you’re not just selling a product—you’re supporting a customer experience. That includes knowing how to respond when clients ask:
“Can I mop this floor?”
“What cleaner should I use?”
“Is pet damage covered under warranty?”
We’ve collected the most common maintenance questions your clients are likely to ask—plus clear, practical answers you can pass along with confidence.
1. Can I use water to clean engineered oak floors?
Yes—but with care.
Recommended:
- Use a slightly damp (not wet) microfiber mop
- Clean up spills immediately
- Use water-based hardwood floor cleaners designed for urethane-finished floors
Avoid:
- Soaking the floor with water
- Steam mops
- Oil soaps or waxes
Overwetting can damage the core layer of engineered flooring over time.
2. How often should clients clean their floors?
- Light sweeping or vacuuming: 2–3 times per week
- Damp mopping: Once a week or as needed
- Deep cleaning: Once a month with approved products
Distributors can recommend compatible cleaners from trusted brands (e.g., Bona® or similar) to reduce customer confusion.
3. What should clients do to prevent scratches?
Here’s a quick checklist to share:
✅ Use felt pads under furniture
✅ Keep pet nails trimmed
✅ Place mats at entryways to trap dirt
✅ Avoid dragging heavy objects across the floor
Note: Engineered oak is durable, but it’s still real wood—protective habits go a long way.
4. Is engineered flooring pet-friendly?
Yes, but finish type and wear layer matter.
Finefloor’s engineered oak flooring comes with a durable UV-cured topcoat that resists everyday wear from pets. However:
- Large dogs or repeated scratching may cause minor surface marks
- Rugs and scratch zones help preserve the finish
- Pet accidents should be cleaned immediately to prevent staining
5. How can clients extend the life of their floors?
Distributors can share these best practices:
- Keep indoor humidity between 35–55%
- Use curtains to reduce UV fading
- Reapply surface protection (if needed) after several years
- Never use bleach or ammonia-based cleaners
6. What’s covered under warranty?
Finefloor offers limited warranties on wear resistance and structural integrity. However, these typically do not cover:
- Improper cleaning or maintenance
- Excessive moisture damage
- Physical abuse (e.g., moving furniture without protection)
Tip: Direct clients to the warranty PDF or include it in post-sale emails.
7. Can the floors be refinished?
Some Finefloor engineered products can be lightly refinished once, depending on the thickness of the top veneer. We recommend professional assessment before sanding.
For regular maintenance, stick to cleaning, not sanding.
Why Distributors Trust Finefloor for Post-Sale Support
- Clear care instructions and warranty docs
- Maintenance videos and printable guides
- On-call customer service to support your clients
- Durable finishes that reduce claims and callbacks
